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Privacy policy

Thank you for visiting our site!

We take your privacy seriously and are compliant with both Canadian and EU privacy laws; you can read the legal details below.

In short, when you visit our site, we will collect some of your personal information, as per below, and will use it only for the purposes we outline as we collect it. We will never sell or give your information to a third party, except in the few instances described in section 3 that are appropriate and legally allowed. If you have any questions, please don’t hesitate to be in touch with me.

 

Chapman Coaching Inc. - Website Data Protection Notice

1. Categories of Personal Data, Processing Purposes and Legal Bases

In connection with your visit of the Website we will collect the following information: details on your browser (e.g., type, version, language); operating system and interface; website from which you are visiting us (referrer URL); webpage(s) you are visiting on our Website; date and time of accessing our Website and time zone difference; access status/HTTP status code, volume of data transferred, internet protocol (IP) address.

Usage data will be used to provide you access to the website and to maintain or restore the security of the Website, or to detect technical faults or errors in the transmission of electronic communications.

    The processing is necessary for the purposes of the legitimate interests pursued by us, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such interests are to provide you with the website as requested by you and to achieve the other purposes as set out above. Additional information on this legal basis and the respective balancing of interest can be requested by contacting us using the details as set out in Section 7.

If you create an account on our Website, you will be asked to provide some or all of the following personal data about you: User ID; password; email address; name; address; information about your business or occupation; why you are interested into our Website; certain communication we receive from you.

    Account data will be used for account administration, answering your queries or information requests, providing desired products or services, providing you with marketing materials to the extent permitted by applicable law, enhance the usability and friendliness of our Website, ensure that the information which is provided on the Website is timely and relevant and meets your needs, analyzing your interests for marketing purposes, for technical administration and support, protecting Chapman Coaching Inc. from a threat or other perceived security risk, or other purposes to which you have agreed.

    Sometimes you can send us comments, questions or similar feedback via online forms. You may than provide the following personal data about you: Email address; name; address; information about your business or occupation; content of the feedback.

Online form data will be used for answering your request and to provide you with the desired information, products or services or for other purposes which you have requested.

    If you use our Website to enter into transactions with Chapman Coaching Inc. by requesting products or services, we collect and process some or all of the following personal data about you: User ID; password; email address; name; address; information about your business or occupation; payment details (e.g., credit card and bank information); invoicing and delivery address; type and amount of product; purchase price, order date; order status; product returns; customer care requests; correspondence; and licenses you hold.

    Transactional data will be used to carry out the contractual relationship, the transaction and the product order; to provide customer care services; to comply with legal obligations, defend, establish and exercise legal claims; provide you with marketing materials to the extent permitted by applicable law; protect Chapman Coaching Inc. from a threat or other perceived security risk; and to analyze your interests for marketing purposes.

    If you participate in a surveys or contests, we collect and process some or all of the following personal data about you: Email address; name; address; information about your business or occupation; feedback to the survey or information provided together with the contest; selection as winner of the contest; prize of the contest; and additional demographic information.

    Survey and contest data will be used for carrying out the survey or contest, informing the winner of the contest, delivering the prize to the winner of the contest, analyzing your interests for marketing purposes, improving our product design, assessing the market demand.

    If you request to receive our newsletter, we collect and process some or all of the following personal data about you: Name; email address and request to receive marketing emails.

    Newsletter data will be used for providing the newsletter and other marketing materials to the extent permitted by applicable law, and analyzing your interests for marketing purposes.

2. Consequences When You Do Not Provide Your Data

The provision of your personal data is generally not required by a statutory or contractual obligation. However, the provision of certain of your personal data is necessary to visit our Website, to enter into a contract with us or to receive our products and services as requested by you. In certain cases, the provision of your personal data is voluntary.

Not providing your personal data may result in disadvantages for you. For example, you may not be able to receive certain products and services. However, unless otherwise specified, not providing your personal data will not result in legal consequences for you.

 

3. Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your personal information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Retention Periods

Your personal data will be retained as long as necessary to provide you with the products and services requested. Once you have terminated the contractual relationship with us, you have deleted your account, the survey or contest has been completed or the relationship with us has been otherwise ended, we will remove your personal data from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which Chapman Coaching Inc. is subject, such as taxation purposes).

    Personal data will in principle be deleted when no longer necessary after the last interaction and business contact between you and Chapman Coaching Inc. However, we will retain your contact details and interests in our products or services for a longer period of time if Chapman Coaching Inc. is allowed to send you marketing materials. Also, we typically erase contracts, communications, and business letters containing personal data, or we redact personal data from such documents, 10 years after their termination or creation, as such data may be subject to statutory retention requirements, which often require retention of up to 10 years.

    We may also retain your personal data on a need-to-know basis only after the termination of the contractual relationship if your personal data are necessary to comply with other applicable laws or if we need your personal data to establish, exercise or defend a legal claim. To the extent possible, we will restrict the processing of your personal data for such limited purposes after the termination of the contractual relationship.

 

5. Your Rights

If you have given your consent regarding certain types of processing activities (in particular regarding the receipt of certain direct marketing communications), you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal. You can withdraw your consent by contacting either the Controller or the data protection officer as listed in Section 7 below.

Additional data privacy rights: Pursuant to applicable data-protection law, you have the right to: (i) request access to your personal data; (ii) request rectification of your personal data; (iii) request erasure of your personal data; (iv) request restriction of processing of your personal data; (v) request data portability; and/or (vi) object to the processing of your personal data. Below please find further information on your rights to the extent that the GDPR applies. Please note that these rights might be limited under the applicable data-protection law.

    As provided by applicable data-protection law, you have the right to obtain from us confirmation as to whether or not personal data concerning you is processed and, where that is the case, to request access to the personal data. The access information includes inter alia the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.

    You also have the right to obtain a copy of the personal data undergoing processing free of charge. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

    As provided by applicable data-protection law, you have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

    Similarly, you have the right to obtain from us the erasure of personal data concerning you and we may be obliged to erase such personal data.

    Further, you have the right to obtain from us, and we may be obliged, to restrict the processing of your personal data. In this case, the respective personal data will be marked and may only be processed by us for certain purposes.

    Moreover, you have the right to receive the personal data concerning you that you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those personal data to another entity without hindrance from us, where the processing is carried out by automated means and is based on consent pursuant to Art. 6(1)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR.

    To exercise your rights, please contact us as stated under Section 7 below. You also have the right to lodge a complaint with the competent data protection supervisory authority in the relevant jurisdiction.

6. Cookies and other tracking technologies

This site uses cookies for some functionality. Cookies are text files that are stored in a computer system via an Internet browser. Cookies may be used for:

  • Comment tracking

  • Allowing you to share content to your social media accounts such as, but not limited to, Facebook, Twitter, Pinterest, and Instagram

  • Showing embedded third party content, such as Vimeo or YouTube videos

  • Gathering Google Analytics data based on your IP address, which is gathered and stored anonymously, with no personal information attached

  • If you wish to block the use of cookies, you may turn off this functionality with your browser settings.

7. Questions and Contact Information

If you have any questions about this Notice or if you want to exercise your rights as stated above in Section 5, please contact us by email at trudychapman@rogers.com, or by telephone at 613-282-6805.

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